Extra Extra, Read All About It: Good or Bad Customer Service?

I’m so tired and I blame the newspaper delivery lady. She called me at 5 a.m. this morning — 5 a.m. — to say that she was at my apartment complex, but couldn’t find my door so she was leaving the newspaper in the commons area. I just subscribed to the newspaper this weekend, so today was my first delivery day.

I want to be angry at the woman for waking me up (I never managed to fall back to sleep thanks to my cats and my neighbor above). But at the same time, I’m a firm believer in good customer service.

So I guess I wonder, was her phone call good customer service? I mean she wanted to do her job by ensuring she left the paper at my doorstep, but was it really necessary to call me at 5 a.m. (an hour typically reserved for emergency phone calls or the occasional drunk dial)?! Couldn’t she have just waited until this afternoon and called me a decent hour to let me know?

So what do you think? Was she providing good customer service or suffering from a lack in judgment? All I know is I’m now suffering from a lack of sleep.